Enhancing Patient Access and Efficiency Across 180+ Locations

March 19, 2025 – San Mateo, CA – In a move set to transform the landscape of urgent care, Notable, the leading AI-powered healthcare automation platform, has announced a multi-year partnership with CityMD, the largest urgent care provider in New York and New Jersey. This collaboration will integrate Notable’s AI-driven automation into over 180 CityMD locations, optimizing patient access, streamlining administrative processes, and alleviating workforce burdens.

Addressing the Growing Demand for Urgent Care

Urgent care centers serve as a critical intermediary between primary care providers and emergency rooms, offering convenient, on-demand medical services. Since 2019, urgent care visits have surged by 60%, underscoring the increasing reliance on these centers. However, this growing demand has also introduced operational inefficiencies, leading to administrative challenges, long wait times, and patient dissatisfaction.

CityMD’s partnership with Notable aims to tackle these issues by deploying AI-powered Intelligent Agents to enhance operational efficiency and patient experience.

How AI Will Transform CityMD’s Patient Experience

Through Notable’s automation platform, CityMD will implement AI-driven solutions across several critical touchpoints, including:

✅ Smart Scheduling – Streamlining appointment booking for improved accessibility and reduced wait times.
✅ Automated Patient Registration & Intake – Accelerating the check-in process while reducing manual data entry.
✅ AI-Powered Messaging – Enhancing patient communication with personalized, real-time updates.
✅ Seamless Payment Processing – Simplifying billing and payment workflows for a hassle-free experience.

By automating these repetitive tasks, CityMD will empower clinicians to spend more time on patient care rather than administrative burdens.

A Shared Vision for Smarter, More Accessible Healthcare

Dr. Dmitry Volfson, Chief Medical Officer at CityMD, emphasized the patient-first approach at the heart of this collaboration:

“Our care teams are committed to providing high-quality, accessible healthcare whenever and wherever our patients need it. By implementing Notable’s AI-powered automation, we’re ensuring that our clinicians can focus on what matters most—caring for patients.”

With over four million patient encounters annually, CityMD’s adoption of Notable’s technology will reshape urgent care operations at scale.

Pranay Kapadia, CEO of Notable, highlighted the transformative potential of AI in urgent care:

“Urgent care is a gateway to the healthcare system, yet inefficiencies continue to create barriers for patients. Through our partnership with CityMD, we’re breaking down these obstacles with AI-powered automation—optimizing every touchpoint from registration to follow-up.”

Shaping the Future of AI-Driven Healthcare

This partnership marks a milestone in healthcare automation, demonstrating how AI can enhance patient access, reduce administrative friction, and improve care delivery. As AI-powered solutions continue to reshape the industry, Notable and CityMD are leading the charge toward a more efficient and patient-centric healthcare system.

For more information, visit:

• CityMD: www.citymd.com
• Notable: www.notablehealth.com